Cancellation Policy

A text reminder is sent one day before your appointment.  Please confirm your appointment when you receive the text message as 50% of the appointment fee can be charged to you if cancelled and your appointment can not be filled.  Non-attendance without advance notice ("no-show") will be charged the full appointment fee.

Please discuss with your psychologist if you have any financial concerns in accessing therapy.  New Tracks Psychology wants all people to have access to great psychologists.

Privacy Policy

Privacy Policy for Management of Personal Information
This document describes the privacy policy of New Tracks Psychology for the management of clients’ personal information. The psychological service provided is bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cwth).
Client information
Client files are held in a secure filing cabinet which is accessible only to authorised employees. The information on each file includes personal information such as name, address, contact phone numbers, medical history, and other personal information collected as part of providing the psychological service.
How clients' personal information is collected
A client's personal information is collected in a number of ways during psychological consultation with New Tracks Psychology, including when the client provides information directly to New Tracks Psychology using hardcopy forms, correspondence via email, when the client interacts directly with New Tracks Psychology employees such as the receptionist, and when other health practitioners provide personal information to New Tracks Psychology via referrals, correspondence and medical reports.
Consequence of not providing personal information
If the client does not wish for their personal information to be collected in a way anticipated by this Privacy Policy, New tracks Psychology may not be in a position to provide the psychological service to the client. In some circumstances, clients may request to be anonymous or to use a pseudonym, unless it is impracticable for New Tracks Psychology to deal with the client or if Mew tracks Psychology is required or authorised by law to deal with identified individuals.  
Purpose of holding personal information
A client’s personal information is gathered and used for the purpose of providing psychological services, which includes assessing, diagnosing and treating a client’s presenting issue via Telehealth or in person. The personal information is retained in order to document what happens during sessions and enables the psychologist to provide a relevant and informed psychological service.
Disclosure of personal information
Clients’ personal information will remain confidential except when:

1. It is subpoenaed by a court, or disclosure is otherwise required or authorised by law; or
2. Failure to disclose the information would in the reasonable belief of New Tracks Psychology place a client or another person at serious risk to life, health or safety; or
3. The client’s prior approval has been obtained to:
   1. Provide a written report to another agency or professional, e.g. a GP or a lawyer; or
   2. Discuss the material with another person, e.g. a parent, employer, health provider, or third-party funder; or
   3. Disclose the information in another way; or
   4. Disclose to another professional or agency (e.g. your GP) and disclosure of your personal information to that third party is for a purpose which is directly related to the primary purpose for which your personal information was collected.

A client's personal information is not disclosed to overseas recipients, unless the client consents or such disclosure is otherwise required by law. Clients' personal information will not be used, sold, rented or disclosed for any other purpose.
In the event that unauthorised access, disclosure or loss of a client’s personal information occurs New Tracks Psychology will activate its data breach plan and use all reasonable endeavours to minimise any risk of consequential serious harm.
Requests for access and correction to client information
At any stage clients may request to see and correct the personal information about them kept on file. The psychologist may discuss the contents with them and/or give them a copy, subject to the exceptions in the Privacy Act 1988 (Cwth). If satisfied that personal information is inaccurate, out of date or incomplete, reasonable steps will be taken in the circumstances to ensure that this information is corrected. All requests by clients for access to or correction of personal information held about them should be lodged with New Tracks Psychology. These requests will be responded to in writing within 14 days, and an appointment will be made if necessary, for clarification purposes.
Concerns
If clients have a concern about the management of their personal information, they may inform New Tracks Psychology. Upon request they can obtain a copy of the Australian Privacy Principles, which describe their rights and how their personal information should be handled. Ultimately, if clients wish to lodge a formal complaint about the use of, disclosure of, or access to, their personal information, they may do so with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint or by post to: 
Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.